My Sephora Beauty Pass Account has been hacked/ I lost my Sephora Beauty Pass Card!

Not to worry, you can either reach out to our Customer Service Team here or approach any of our Beauty Advisors in store.

We'll help you to cancel your account and re-apply for a new account. Upon verification, your old points balance will be transferred to your new account within 7 working days.

Looking for a physical card replacement?
You might want to read: Can I still get a Physical Sephora Beauty Pass Card?