Change of Mind Returns Policy
Sephora may, at its sole discretion, allow returns or exchanges if you have changed your mind about a product, provided the product is still in its original purchase condition.
This policy is offered in addition to your rights under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986. It does not limit or replace those rights.
Please note that this return policy does not apply to items that have been stated as non-exchangeable or non-returnable. Such items will be clearly identified at the point of sale (both online and in-store).
Please note: Online Credit (Vouchers) can only be used for purchases made on our website or mobile app. It cannot be redeemed in-store.
*Sephora New Zealand returns policy updated on 6th May 2024.
**Proof of purchase = original receipt, bank statement, order history via Beauty Pass account on App
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