Change of Mind Returns Policy
Sephora may, at its sole discretion, allow returns or exchanges if you have changed your mind about a product, provided the product is still in its original purchase condition…
This policy is offered in addition to your rights under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986. It does not limit or replace those rights.
Please note that this return policy does not apply to items that have been stated as non-exchangeable or non-returnable. Such items will be clearly identified at the point of sale (both online and in-store).
| ONLINE & IN-APP PURCHASE | |||
| Returns Reason | Return Location | Refund | Credit |
| My Item arrived Damaged/Faulty | Online or In-store | YES | YES |
| *I’ve sampled the product and have changed my mind | Online or In-store | NO | NO |
| My product is unopened and unused but I’ve changed my mind | Online or In-store | YES (Klarna and Afterpay only) | YES |
| I have received the wrong item | Online only | YES | YES |
| One of the items I ordered was missing | Online only | YES | YES |
| **I would like to return my item but I do not have any proof of purchase | Online or In-store | NO | NO |
| IN-STORE PURCHASE | |||
| Returns Reason | Return Location | Refund | Credit |
| My Item is Damaged/Faulty | In-store | YES | YES |
| *I’ve sampled the product and have changed my mind | In-store | NO | NO |
| My product is unopened and unused but I’ve changed my mind | In-store | YES | YES |
| I have purchased the wrong item | In-store | YES | YES |
| One of the items I purchased is missing | In-store | YES | YES |
| **I would like to return my item but I do not have any proof of purchase | In-store | NO | NO |
*Sephora New Zealand returns policy updated on 6th May 2024.
**Proof of purchase = original receipt, bank statement, order history via Beauty Pass account on App
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