We're sorry you received a parcel with damaged, incorrect, or missing items/rewards. Please fill in our Customer Care Contact form here and select either 'Missing Item', 'Wrong Item', or 'Damaged / Expired Item' and a member of our team will get back to you as soon as possible.
Please also include the following details in your form:
- Order Number
- Name of Item
- Image of the Item/Parcel(s) received
Please do not dispose of or throw away any of the items you're writing in about! Sephora may arrange to collect the product. Additionally, please note that all incorrectly delivered items purchased online cannot be returned in-store. They must be sent back to our online warehouse.
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